GROW Your People
Without people everything becomes transactional, an organisations biggest asset is its people, but many businesses could invest more wisely to grow their people at little extra cost.
I am experiencing customer fatigue with all the automation I face, cost is not everything, experience is becoming more important as choice is ever increasing.
Experience not just from a customers perspective but also in the B2B sector is important, it encompasses trust, openness, partnership a willingness to go the extra mile. These are all behavioural traits that come from our beliefs & values as well as being conditioned by the way we lead and managed and by the way we are rewarded or discouraged!
What is evident is that if the focus is on cost, efficiency & productivity the level of human interaction drops, it becomes less necessary, or does it?
What we see are organisations that have many subject experts, high in knowledge and experience but lacking the fundamental skills of leading themselves and others in a caring compassionate way.
By developing coaching as a leadership style, where managers are proactively looking to grow their people as opposed to solely managing the workload, people thrive, they feel cared for, appreciated, and valued, as a consequence their discretionary effort increases. Now every manager and leader would say yes to a bit of that.
Promoting coaching and the importance of growing people both individually and as a team can have a massive impact on the success of an organisation, they become more agile, innovative and tuned into what their customer wants and needs.
What ever business your in your in the people business, introduce tools and resources https://www.revealsolutions.co.uk/product-category/coaching-cards/ that address the basic skills, build better interpersonal skills throughout the organisation, support peoples growth not just professionally but personally. The most knowledgeable experienced person on the job does not necessarily make the best leader, nor may they want a job for which they have received little training!