GROW Your People

Without people everything becomes transactional, an organisations biggest asset is its people, but many businesses could invest more wisely to grow their people at little extra cost.

I am experiencing customer fatigue with all the automation I face, cost is not everything, experience is becoming more important as choice is ever increasing.

Experience not just from a customers perspective but also in the B2B sector is important, it encompasses trust, openness, partnership a willingness to go the extra mile. These are all behavioural traits that come from our beliefs & values as well as being conditioned by the way we lead and managed and by the way we are rewarded or discouraged!

 

 

What is evident is that if the focus is on cost, efficiency & productivity the level of human interaction drops, it becomes less necessary, or does it?

What we see are organisations that have many subject experts, high in knowledge and experience but lacking the fundamental skills of leading themselves and others in a caring compassionate way.

By developing coaching as a leadership style, where managers are proactively looking to grow their people as opposed to solely managing the workload, people thrive, they feel cared for, appreciated, and valued, as a consequence their discretionary effort increases. Now every manager and leader would say yes to a bit of that.

Promoting coaching and the importance of growing people both individually and as a team can have a massive impact on the success of an organisation, they become more agile, innovative and tuned into what their customer wants and needs.

What ever business your in your in the people business, introduce tools and resources https://www.revealsolutions.co.uk/product-category/coaching-cards/ that address the basic skills, build better interpersonal skills throughout the organisation, support peoples growth not just professionally but personally. The most knowledgeable experienced person on the job does not necessarily make the best leader, nor may they want a job for which they have received little training!

How is your emotional intelligence in difficult situations

This weeks blog is about emotional intelligence and arises from some personal learning, difficult learning! And I am going to describe it as work in progress.

You see emotional intelligence is tested more in challenging and difficult situations that when we are merely cruising along, we may be under the impression that we have got this emotional intelligence stuff all sorted and then, the situation just does not pan out as we had hoped.

Self-reflection is much talked about, many would also say, yes I am good at it, but it is after these unexpected troublesome situations when you need to  go deep and work out, how was I not  as flexible as I could have been, what is going on for me and why did it lead to a less than compassionate response.

It is through developing our self-awareness we that we see and maybe hear things we would rather not be recalling about ourselves, this is the start of another journey. Demonstrating emotional intelligence, is about awareness, regulation and desire to get a better outcome. If what you are doing is not working, do something different, yet it is easy in the midst of the situation to repeatedly follow the same strategy and become more entangled in not getting the desired outcome.

So here I am, reflecting on what for me has been an emotional roller-coaster, set off with the best of intentions, worked hard to find a solutions to the problem, got hooked on an unexpected response, tried to recover it, lost the plot and blamed everyone other than myself.

So I sat down with a set of our own Developing Emotional Intelligence cards to do some self-coaching. The first card I turned over “What unhelpful emotion / limiting belief can you let go of?” oh boy, call in serendipity, in that moment the unhelpful belief just flashed up, straight out of my unconscious.

A belief is something we know to be true! It does not actually have to be true at all, it is a construct in our heads, something we have chosen to treat as a fact, change what we believe and the whole situation takes on a different meaning. We may get a better understanding of the other persons position, motivation, desired outcome, all of which we have quite possibly missed because of our map of the situation.

“The proof of the pudding is in the eating” as the old saying goes, its one thing to cognitively get it, it’s another to embody that understanding into behaviour.

 

The toughest of learnings are our biggest opportunity for growth.

You can take a look at the Developing Emotional Intelligence cards by following this link https://www.revealsolutions.co.uk/coaching-cards-courses-books-resources/developing-emotional-intelligence-cards/

How is your personal resilience?

How is your personal resilience?

It’s a funny old thing, this is the time of year post all the Christmas festivities and New Year celebrations that we either face returning to work too soon, or experience the anti-climax and the bump down to reality and the daily routines we forgot about for the last week or so.

Now is also the time when we hear others talking about New Year Resolutions, but do we really need a big change in the calendar year to do something different? Isn’t a lot of life in our control?

The answer is yes it is, we are the making of our own destiny, we have the power and the choice, just sometimes we lose sight of that.

So here are a few tips:

Facing a challenge

If you are facing a challenge, consider who do you know who may have been through something similar and overcome it? Building and maintaining a network of people in your life means your not alone, talking over things can be very releasing, “a problem shared is a problem halved” as the old expression goes. Why do you have to re-invent the wheel, talking it through with someone who has been there before may just provide you with different options, give you  confidence to take the action you thought may help overcome the obstacle in the first place.

How well do you stay focused and undistracted?

Practice staying with something at the exclusion of everything else; set yourself a deadline to complete, break the task down into manageable steps. Encourage yourself to carry on, marking milestones on the way. Celebrate finishing and feel what success feels like to you.

Change your physical state and your mental state changes too!

Mild exercise in the form of walking and cycling helps get us out into the outside world, helps fitness levels and increases our output of endorphins and dopamine: the happiness hormone. Activities also provide a framework for persistence, improvement and recognition.

Managing your energy

Just like a computer, power management is a key feature when running on batteries. Humans do not have an endless source of energy; we need to be able to regulate, conserve, increase output on demand, according to the situation and environment. So become aware of your energy levels, fuel up regularly, identify when and when not to burn energy, prioritise its use.

 

These and many more come from our  Building Personal Resilience Coaching Cards available from the shop https://www.revealsolutions.co.uk/product-category/coaching-cards/

Personal Resilience

Building Personal Resilience

That your attitude matters so much has always been known, so it is no surprise that this truism has now passed the rigours of scientific method.

New research by Psychologist Carol Dweck has spent her entire career studying attitude and performance, and her latest study shows that your attitude is a better predictor of your success than your IQ. Not only that, she found that you have one of two broad mindsets, a fixed mindset or a growth mindset.

With a fixed mindset, you believe you are who you are and you cannot change. This creates problems when you’re challenged because anything that appears to be more than you can handle is bound to make you feel hopeless and overwhelmed.

People with a growth mindset believe that they can improve with effort. They outperform those with a fixed mindset, even when they have a lower IQ, because they embrace challenges, treating them as opportunities to learn something new.

Reading an article in a newspaper over the weekend, I quite liked the analogy “face up to life’s challenges and see effort as a path to mastery not as a brand of suffering.” I think that this is particularly relevant in today’s world where we are seeing an ever increasing number of people wanting and expecting everything instantly. When faced with a knock back, a refusal or a requirement to put in some effort with no guarantee of success, they struggle to find their resilience!

According to Dweck, success in life is all about how you deal with failure. She describes the approach to failure of people with the growth mindset this way,

“Failure is information—we label it failure, but it’s more like, ‘This didn’t work, and I’m a problem solver, so I’ll try something else.’”

This reminded me of the story of Edison who brought the commercial light bulb to the world. who after each bulb failure framed the failure as just another way it hasn’t worked, proceeding to learn from the failure and moving straight onto the next design.

Persistence is rewarded when a flexible and growth mindset are present.

What’s also important is to understand your motivation.  Knowing the things you love to do will be a big influence on your success, you will do these things easily, knowing the things your passionate about and making these the things you concentrate on will, combines with the flexible and growth mindsets nearly always guarantee your success.

Want to build your personal resilience? We have the above cards available from our shop